I've treated my pet for fleas but they seem to come back quickly - why is this? 

Where fleas are concerned, it is important to be aware that no single product is capable of managing the problem. If the environment or other pets are untreated, your pet is likely to be re-infested with new fleas and as a result, it may appear that the product is not doing its job.

To effectively control the problem, it is essential to treat the environment as well as your pets which is best achieved by implementing a continuous and integrated program to minimise the risk of future infestation.

Click here for more information on fleas.

Why does my dog or cat salivate after some treatments, and is this dangerous?

If licking occurs shortly after application of some products, a brief period of profuse salivation (hypersalivation) may occur. This reaction, although uncommon, can occur after the application of some products in particularly sensitive pets. Hypersalivation is a result of the sensitive lining of the mouth being irritated by the Pyrethrin in the product, usually occurring shortly after the cat has groomed its coat. No permanent harm comes to the pet and can best be related to the uncomfortable sensation some individuals experience when pepper is tasted in food. 

How can I accurately weigh my dog or cat – they never sit still on the scales.

To accurately find your dog or cat’s weight, firstly weigh yourself, then weigh yourself holding your dog or cat. Your pet’s weight is your weight subtracted from the combined weight. This is best for cats and dogs small enough to be held.

Can I use multiple treatments at the same time?

The majority of EXELPET treatments will complement each other, allowing for eg. Worming and flea treatment, to happen at the same time.

Always ensure you refer to the pack and follow dosage / application instructions before treating your pet.

Do I need to treat for fleas and worms at the same time?

Yes - Fleas are an intermediate host for the common flea tapeworm (Dipylidium caninum) so it is important to maintain a regular flea control program along with a regular de-worming program. 

Can Wormer products make my dog ill?

While the vast majority of pets have no problems with this type of product, some pets, just like people, are occasionally sensitive to certain ingredients. This sensitivity can often be managed in a variety of ways such as treating immediately before a meal, or after a meal to see if there is any difference in their tolerance of the preparation. Trying a different product can also help.

Can application of a Spot-On flea treatment result in hair loss?

In a few dogs and cats, some partial hair loss (alopecia) may be seen at the site of application of a topical (Spot-On) product containing fipronil. This is a rare side effect of treatment, which generally does not cause any health issues or changes in animal behaviour. The hair will grow back over time. Further information is available here. However, if you have concerns about your pet’s health after using any EXELPET product you should seek veterinary advice.

 partial hair loss

Why is my cat drooling and/or frothing at the mouth after a Spot-On flea treatment?

If your cat licks the area where you have recently applied an EXELPET Spot-On flea treatment this may stimulate the production of large amounts of saliva. You may see excessive drooling or large bubbles of saliva forming around the mouth. This is a short-term reaction to the bitter taste of the product and not a serious side effect. However, it pays to keep an eye on your cat until the reaction subsides and to seek veterinary advice if you have any lingering concerns about your cat’s health or wellbeing.

How do I give my cat or kitten a tablet?

The most reliable method is to dose your cat directly into the mouth. Use one hand to hold the cat’s head firmly (nose pointing straight up) and the other to gently open the lower jaw and place the tablet onto the back of the tongue. This should stimulate the swallowing reflex. Alternatively, you can administer the tablet mixed in a small portion of your cat’s favourite food but you will need to check that the tablet has been consumed. 

How do I apply a Spot-On flea treatment?

Watch this short video to see how to use EXELPET Spot-On products

Key steps

  1. Remove any collars on your pet
  2. Hold the tube upright and pull off the cap
  3. Reverse the cap and push the cap back on the tube
  4. Twist cap to break the seal then remove the cap from the tube
  5. Part the hair on the back of your pet’s head until the skin is visible
  6. Place the tip of the tube on the skin and squeeze the tube firmly twice to apply the contents of the tube directly onto the skin
  7. Avoid applying product near your pet’s eyes or mouth
  8. Wash your hands after use
  9. Replace any collars after the product has dried

Where can I obtain material safety data sheets (MSDS) for Exelpet products?

MSDS are available upon request for specific products within the Exelpet range. Please contact EXELPET Customer Enquiries. Your feedback is important to us. Phone or Post: Australia: 

Toll Free Phone 1800 806 391;

Reply Paid 153 PO Box 153, Wodonga, VIC, 3689.